a:2:{s:7:"current";a:9:{s:4:"date";a:2:{s:7:"created";i:1547828744;s:8:"modified";i:1603379144;}s:7:"creator";s:19:"Logic Administrator";s:4:"user";s:14:"admin@logic.nl";s:11:"last_change";a:8:{s:4:"date";i:1603379144;s:2:"ip";s:13:"188.92.60.180";s:4:"type";s:1:"E";s:2:"id";s:15:"crm:serviceproc";s:4:"user";s:16:"g.gadet@logic.nl";s:3:"sum";s:0:"";s:5:"extra";s:0:"";s:10:"sizechange";i:596;}s:11:"contributor";a:1:{s:16:"g.gadet@logic.nl";s:13:"Gilbert Gadet";}s:5:"title";s:15:"Support Process";s:11:"description";a:2:{s:15:"tableofcontents";a:5:{i:0;a:4:{s:3:"hid";s:15:"support_process";s:5:"title";s:15:"Support Process";s:4:"type";s:2:"ul";s:5:"level";i:1;}i:1;a:4:{s:3:"hid";s:17:"pre-sales_support";s:5:"title";s:17:"Pre-Sales Support";s:4:"type";s:2:"ul";s:5:"level";i:2;}i:2;a:4:{s:3:"hid";s:18:"post-sales_support";s:5:"title";s:18:"Post-Sales Support";s:4:"type";s:2:"ul";s:5:"level";i:2;}i:3;a:4:{s:3:"hid";s:20:"support_as_a_service";s:5:"title";s:20:"Support as a Service";s:4:"type";s:2:"ul";s:5:"level";i:2;}i:4;a:4:{s:3:"hid";s:27:"sales_and_marketing_support";s:5:"title";s:27:"Sales and Marketing Support";s:4:"type";s:2:"ul";s:5:"level";i:2;}}s:8:"abstract";s:494:"Support Process

There are various types of Support:

	*  Pre-Sales Support
	*  Post-Sales Support
	*  Support as a Service
	*  Sales and Marketing Support

Pre-Sales Support

This is where Support assists Sales during the sales process. Usually this is when the potential customer, after initial discussions with sales, has technical questions,  needs a proof-of-concept or is testing or evaluating a product.
sales is leading in this situation and manages the sales process including support.";}s:8:"internal";a:2:{s:5:"cache";b:1;s:3:"toc";b:1;}s:8:"relation";a:1:{s:10:"firstimage";s:0:"";}}s:10:"persistent";a:5:{s:4:"date";a:2:{s:7:"created";i:1547828744;s:8:"modified";i:1603379144;}s:7:"creator";s:19:"Logic Administrator";s:4:"user";s:14:"admin@logic.nl";s:11:"last_change";a:8:{s:4:"date";i:1603379144;s:2:"ip";s:13:"188.92.60.180";s:4:"type";s:1:"E";s:2:"id";s:15:"crm:serviceproc";s:4:"user";s:16:"g.gadet@logic.nl";s:3:"sum";s:0:"";s:5:"extra";s:0:"";s:10:"sizechange";i:596;}s:11:"contributor";a:1:{s:16:"g.gadet@logic.nl";s:13:"Gilbert Gadet";}}}