a:2:{s:7:"current";a:9:{s:4:"date";a:2:{s:7:"created";i:1628692793;s:8:"modified";i:1629109441;}s:7:"creator";s:13:"Gilbert Gadet";s:4:"user";s:16:"g.gadet@logic.nl";s:11:"last_change";a:8:{s:4:"date";i:1629109441;s:2:"ip";s:13:"188.92.60.180";s:4:"type";s:1:"E";s:2:"id";s:20:"gop:crm_rma_requests";s:4:"user";s:18:"e.peeters@logic.nl";s:3:"sum";s:26:"[Repair without Warranty] ";s:5:"extra";s:0:"";s:10:"sizechange";i:5;}s:11:"contributor";a:2:{s:16:"g.gadet@logic.nl";s:13:"Gilbert Gadet";s:18:"e.peeters@logic.nl";s:13:"Ellen Peeters";}s:5:"title";s:12:"RMA Requests";s:11:"description";a:2:{s:15:"tableofcontents";a:3:{i:0;a:4:{s:3:"hid";s:12:"rma_requests";s:5:"title";s:12:"RMA Requests";s:4:"type";s:2:"ul";s:5:"level";i:1;}i:1;a:4:{s:3:"hid";s:21:"repair_under_warranty";s:5:"title";s:21:"Repair under Warranty";s:4:"type";s:2:"ul";s:5:"level";i:2;}i:2;a:4:{s:3:"hid";s:23:"repair_without_warranty";s:5:"title";s:23:"Repair without Warranty";s:4:"type";s:2:"ul";s:5:"level";i:2;}}s:8:"abstract";s:256:"RMA Requests

All requests for repair under warranty and paid repairs need to be documented both in CRM in a Case and in SAP with warehouse shipment documents.

In case of an RMA request, the responsible sales person creates a Case linked to the applicable";}s:8:"relation";a:2:{s:10:"references";a:1:{s:9:"crm:cases";b:1;}s:10:"firstimage";s:0:"";}s:8:"internal";a:2:{s:5:"cache";b:1;s:3:"toc";b:1;}}s:10:"persistent";a:5:{s:4:"date";a:2:{s:7:"created";i:1628692793;s:8:"modified";i:1629109441;}s:7:"creator";s:13:"Gilbert Gadet";s:4:"user";s:16:"g.gadet@logic.nl";s:11:"last_change";a:8:{s:4:"date";i:1629109441;s:2:"ip";s:13:"188.92.60.180";s:4:"type";s:1:"E";s:2:"id";s:20:"gop:crm_rma_requests";s:4:"user";s:18:"e.peeters@logic.nl";s:3:"sum";s:26:"[Repair without Warranty] ";s:5:"extra";s:0:"";s:10:"sizechange";i:5;}s:11:"contributor";a:2:{s:16:"g.gadet@logic.nl";s:13:"Gilbert Gadet";s:18:"e.peeters@logic.nl";s:13:"Ellen Peeters";}}}