====== Support Process ======

There are various types of Support:
  - Pre-Sales Support
  - Post-Sales Support
  - Support as a Service
  - Sales and Marketing Support

===== Pre-Sales Support =====
This is where Support assists Sales during the sales process. Usually this is when the potential customer, after initial discussions with sales, has technical questions,  needs a proof-of-concept or is testing or evaluating a product.
sales is leading in this situation and manages the sales process including support.

===== Post-Sales Support =====

===== Support as a Service =====

===== Sales and Marketing Support =====